Key Findings

• Over the past four years, there were 171,631 work orders submitted.
• 91% of work orders were completed.
• Only 2.5% of work orders were declined. The remaining orders were placed on hold, duplicates, deprecated, or partially completed.
• There was a lower completion rate of work orders in 2021 compared to previous years: 79% compared to the four year avg of 90% - this could be due to issues with maintenance staff retention and hiring as expressed in interviews.‍
• Elevator repairs, construction management, and paint were among the work order types with the lowest completion rates.
• The most common maintenance issues were building operations, HVAC - air conditioning, plumbing, locksmith, and integrated pest management.
• While work orders were completed consistently across neighborhood vulnerability categories, schools in very high vulnerability neighborhoods placed almost twice as many work orders as schools in any other category.

Key Findings: Source

• There were almost double the work orders filed at schools in high vulnerability neighborhoods than schools in any other neighborhood vulnerability category – this suggests that these facilities are experiencing more issues.
• Completion of work orders was consistent across all vulnerability categories – suggests that even though work orders are getting completed at the same rate, the perception of maintenance issues / disrepair is higher because there are far more frequent issues reported.
• While high schools were the biggest filers of work orders as individual facilities (9/10 top filing facilities were high schools), 50% of work orders were filed by elementary schools.
• The individual facilities that filed the most work orders were all high schools or the service center.

Key Findings: Time & Type

• Over the past four years, there were 171,631 work orders submitted
• There were significantly more maintenance requests filed in 2019 (66.86K) than in 2018 (26.76K), 2020 (43.33K), or 2021 (34.68K). BUT note that data for 2018 and 2021 is for part of the school year.
• Over the past 4 years, the most work orders were submitted in August of 2019 (9.06K)
• There does not appear to be a trend in certain months or quarters being more typical for requests to be submitted.

Most common work order categories

1. Building operations (19% / 33K)  
2. HVAC – Air Conditioning (13% /23K)
3. Plumbing (11%  / 19K)
4. Integrated Pest Management (7% / 11K)
5. Locksmith (7% / 11K)
6. Life Safety Systems – Alarms (6% / 10.5K)
7. Structural (6% / 10K)